Return Policy

RETURN POLICY

Thank you for choosing Kensi Mae Inc. We appreciate your purchase and want to ensure your satisfaction. If, for any reason, you are not completely satisfied with your purchase, please contact us immediately. 

RETURNS

All returns must be initiated within thirty (30) days of the purchase date. To be eligible for a refund, returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To start a return, please contact us at kensimaeco@gmail.com. We will provide you with a shipping address.

Please note that you are responsible for all return shipping charges. For your peace of mind, we recommend using a trackable shipping method.

REFUNDS

Upon receiving and inspecting your return, we will process your refund within ten (10) days. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

DAMAGES

For defective or damaged products, please contact us immediately with photos of the damage or defect. Failure to notify us within 5 business days of delivery will result in us being unable to provide a return or replacement.

Please Note:

• All custom engraved candles and custom labelled candles are FINAL SALE and cannot be returned.
• Sale items are FINAL SALE and cannot be returned.
• To be eligible for a return, items must be unused and in their original condition.
• This return policy is only applicable to purchases made directly from Kensi Mae Inc. Any purchases made at retailers carrying Kensi Mae products are subject to the respective store's return policy.

QUESTIONS

If you have any questions about our return policy, please don't hesitate to contact us:

Text: 403-462-0423 Email: kensimaeco@gmail.com

Thank you for shopping with Kensi Mae Inc.