FREQUENTLY ASKED QUESTIONS

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FAQ

ORDERING

Is there a minimum order quantity?

No. We do not have a minimum order quantity.

Our wholesale pricing is volume-based, meaning the price per candle decreases as your order quantity increases.

Do you offer bulk discounts?

Yes. Our pricing automatically adjusts based on the total quantity in your order. The more candles you order, the more you save.

Can I mix scents in my order?

Yes! You can choose any scent from our fragrance collection and select one scent per candle. Mix and match scents however you'd like.

Can I order samples before placing a larger order?

Absolutely. Samples are a great way to experience our candle quality, fragrances, and engraving before placing a larger wholesale order.

Customization

What candle jars do you offer?

We currently offer three candle collections:

  • Matte White
  • Matte Black
  • Amber

Our Matte Black and Matte White candles are available with permanent laser engraving. Amber candles are not available for engraving.

What engraving options are available?

Our matte candles are available with:

  • No Engraving
  • Jar Engraving
  • Bamboo Lid Engraving
  • Jar & Bamboo Lid Engraving

All engraving is completed using permanent laser engraving.

Can I upload my own logo?

Yes! Simply upload your logo or design through our product customizer.

Please note that all uploaded logos are converted to a single-colour laser engraving, and any background will be removed before production.

What file types work best?

For the best engraving results we recommend:

  • SVG (Preferred)
  • AI
  • High-resolution JPEG
  • High-resolution PNG

If your artwork requires adjustments before production, we'll contact you.

Products

What wax do you use?

Our candles are hand poured using a premium soy wax combined with high-quality fragrance oils.

What wick options are available?

Choose between:

  • Cotton Wick
  • Wood Wick

Both options are available on all candle collections.

Do you offer candle refills?

Yes! Our candle refills are designed exclusively for our Matte Black and Matte White candle jars, allowing you to reuse your vessels while reducing waste.

Do you offer automatic restocking?

Yes. Our Automatic Restock Program allows you to schedule recurring deliveries to help keep your shelves stocked year-round.

Available for both our Amber and Matte candle collections.

Production & Shipping

How long does production take?

Most orders ship within 5–7 business days.

Larger or highly customized orders may require additional production time.

Where do you ship?

We proudly ship throughout Canada and the United States.

Shipping rates are calculated at checkout whenever possible.

Will my engraving look exactly like the preview?

Your uploaded logo preview is intended to provide a close representation of the final product. Because every candle is laser engraved, slight variations in engraving depth and placement may occur.

Returns & Support

Can I change or cancel my order?

Orders may be modified or cancelled before production begins.

Once production has started, custom orders cannot be changed or cancelled.

Are custom engraved candles returnable?

Because every engraved candle is made specifically for your business, custom engraved products are considered final sale unless they arrive damaged or contain a manufacturing defect.

I can't find the scent I'm looking for. Can you source it?

Possibly! If you're looking for a specific fragrance that isn't listed, contact us and we'll let you know if we're able to source or develop it for your project.

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